About Your Data

What personal data we collect and why we collect it? This page explains:

1. What data can be collected from visitors to this site:

2. What data is collected when you become a member of Portobello Timebank

1. Privacy Policy for this Site


When visitors leave comments on the site we collect other data as well as the data entered on the comments form. Your IP address and browser user agent string is used to help spam detection through an automated spam detection service operated by a 3rd party.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


If you upload (or otherwise share) images, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Form

If you use the contact form, the information you provide is held as an email which includes your name and email address.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content e.g. videos, images, articles, etc. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Other Matters

We may from time to time analyse the location of visitors to this site for our own use.

Apart from what has already been mentioned, your data is not shared with any other organisation. No data is sold.

2. Privacy Policy for Members’ Data

When you applied to become a member of Portobello Timebank you supplied us with basic contact information (name, address, email, phone number), and later you may have added a photo and short description (bio) of yourself, as well as offers and requests for skills exchange, completed transactions and your time credit history.

This is the minimum information we need to hold in order for you to be an effective Timebank member. Because you chose to become a member, it is lawful for us to retain and process this data in a responsible manner, as described in this Statement, until such time as you inform us that you no longer wish to maintain your membership.

Who has access to your information?

a) Your information is held in a database application called Time and Talents, written by the time banking organisation ‘hOurworld’ from Portland, Maine, USA. hOurworld is a separate organisation with their own Terms of Use and Privacy Statement. There are links to these documents where you log in to use hOurworld. We have been using this hOurworld since January 2014 without incident and to the best of our knowledge without any complaints about privacy.

b) Locally, we have administrators (normally 2) who are able to access the database in order to keep the Timebank operation running smoothly. These administrators are committed to safeguarding your information, and to deleting it if you wish.  Webmail accounts with cloud storage, secured with two step authentication, is used for communication between Board members, and for membership administration. This includes the storage of your references to prove compliance with the Timebank rules for vetting applicants for security purposes.

c) The hOurworld system is written so that you have maximum control over your data. Only members can log into hOurworld. Your contact details are invisible by default to other members (unless you make them public), and you choose to share them with individuals on a need-to-know basis – such as when you are setting up a transaction with another member. You have full access to all your own data, apart from your references, whenever you log in.

Contacting you

Except when you have already established a close bond with an individual member, most communications are done through the system email.

a) If you have listed an Offer or Request, interested members may email you through the system, without knowing your email address. In order to receive these, you MUST be able to receive mail from admin@hourworld.org (without it being treated as spam). If you want to take a break for a while, you can suspend your offers / requests.

b) To keep you abreast of what is going on within the Timebank, we send you a short newsletter once a week (generally on Monday). If you are an active member this is a useful update, and we would like to continue to whet your appetite with everything the Timebank is involved in. Once again, you need to be able to receive mail from admin@hourworld.org. If you wish to opt-out from the Newsletter, you can do this in your personal profile in hOurworld.

In the event that, say, you move away, you may wish to inactivate your membership. Just let us know and we will stop contacting you.

Removing your record

If you have been flagged as ‘Inactive’ for a continuous period of at least 6 years, we will remove your electronic record and delete your references. Alternatively you can have your record removed completely at any time by contacting a local administrator at admin@portobellotimebank.co.uk Any outstanding time credit balance may be donated by arrangement to another member, to Portobello Timebank, or transferred to another timebank (if applicable).

Photography for Promotion

From time to time we take photographs (moving and still) of members and activities, and use case studies which can include these images and minimal personal data (such as first name where appropriate) to illustrate our activities on our website and Facebook page. The images will not be used for any purpose other than to promote the aims of Portobello Timebank. If you do not want your image, or that of a family member, to appear on these sites, please contact an administrator to have it removed.